Frequently Asked Questions

Visit our Getting Started page for step-by-step instructions on activating or setting up your NPA Connects account.

Check our How To Log In guide for a full walkthrough or an instructional video.

Click ‘Login’ in the top right corner of the website. You’ll find a ‘Forgot your password?’ link to reset your credentials.

Log in and click the profile icon next to ‘Hello.’ Here, you can update your details. Remember to click ‘Save Changes’ at the bottom of the page.

Log in, click the profile icon next to ‘Hello,’ and navigate to your company details. Edit your Slogan and click ‘Save Changes’ to apply the update.

NPA Connects implements strict security measures to protect your personal details. All data is securely stored, with access limited to a small number of authorized NPA Connects team members.

Log in, click the profile icon next to ‘Hello,’ and select ‘Addresses.’ You can update your billing and shipping details here. Don’t forget to click ‘Save Changes’ after editing.

Log in and click the profile icon next to ‘Hello.’ Select the ‘Orders’ tab to view all previous purchases. You can also download VAT invoices here.

You should receive an order confirmation email within 12 hours. If not, please contact getintouch@npaconnects.co.uk.

If your order hasn’t arrived, contact getintouch@npaconnects.co.uk for an estimated delivery date.

Yes! Your order history is saved in your account, allowing you to reorder or request a reprint.

For print orders, we provide tracking information via email. Direct Mail orders are dispatched within 3 working days and typically arrive within 5 working days.

A QR Tracked Order includes a scannable QR code on each mail piece, allowing you to monitor audience engagement on an interactive map. This gives you an understanding of when and which household is showing interest in your marketing camapign.

Shipping costs are calculated based on the weight of your order:

• Under 1kg – £6.50
• 1kg to 4kg – £7.50
• 4kg to 6kg – £8.50
• 7kg to 10kg – £9.50
• Over 10kg – £10.50

We primarily use DPD and Royal Mail but may use other carriers to ensure timely deliveries. A tracking email will be sent once your order has been dispatched.

Direct Mail orders: Dispatched within 3 working days and typically arrive within 5 working days via 2nd Class Service.

Print and other orders: Estimated delivery within 3-5 working days unless specified in the product description.

No, we currently only serve National Pharmacy Association members in the UK. For inquiries about similar service options, please email getintouch@precision.co.uk.

Not at the moment. However, we always strive to dispatch orders as quickly as possible.

We accept all major card providers including Visa, Mastercard, and American Express.

Yes! NPA Connects members can apply for a credit account. Contact getintouch@npaconnects.co.uk to set one up.

If requested, NPA Connects can save payment information to your account for future payments. All payments are processed securely through our trusted payment provider, ensuring your details remain protected and confidential. By providing your card information, you allow Precision Marketing Group t/as NPA Connects to charge your card for future payments in accordance with our terms.

No, there are no additional fees for card payments. You will only be charged the purchase amount.

At checkout, click ‘Add a Coupon’, enter your discount or promotional code, and click ‘Apply’ before completing your purchase.

VAT invoices are available for download. Log in and click the profile icon next to ‘Hello.’ Here, you can navigate to Orders and download all historic order invoices.

For each order placed you will receive an invoice/confirmation email, if you have a credit account setup you will also receive a monthly inovice to be paid.

Log in, click the profile icon next to ‘Hello,’ and navigate to your account details where you can upload a new logo. Please remember to click the ‘save changes’ button at the bottom of the page once updated.

Some templates are available without the use of a logo, you’ll simply need to ensure your Pharmacy name is correct and the template will automatically populate with text.

Bleed: The term used for objects that overlap the border of your document. Bleed ensures that your artwork images will be cut to the edge without a risk of a white border or cutting off wording/images.

Crop Marks: If you are able to, always include crop marks if providing PDF documents as this tells the printer where to trim your artwork with correct trim sizes.

Page layout: Always leave a 3mm gap from the edge of the artwork to avoid text and images from being cut off.

If you need to provide NPA Connects with print artwork or images such as logos, we suggest these are in high-quality PDF or PNG form respectively.

Paper weight is measured in Grams per Square Meter (GSM). Therefore if you were to select a 300GSM paper weight this is what the paper would weigh at 1m². As a guide your office printer will typically print on 100GSM paper.

Paper Type is the finish of the paper being used for printed items.

Silk – Silk paper is a type of paper with a smooth, silky coating that falls between gloss and matte paper.

Matte – Matte paper is a type of paper with a soft, non-glossy finish that reduces glare.

Marketing in a pharmacy business involves strategies to attract and retain customers, boost sales, and build brand awareness. This includes digital marketing, such as social media and email campaigns, and offline tactics, like in-store promotions and direct mail.

Independent pharmacies can also focus on local SEO to reach nearby customers.

NPA Connects provides marketing tools and insights to help members strengthen their pharmacy’s visibility and customer engagement.

Promoting a pharmacy requires a mix of online and offline strategies. Key approaches include:

– Optimising Google Business Profile for local searches.

– Using NPA Connects social media campaigns to engage with customers.

– Running direct mail campaigns to promote services available to order via your NPA Connects platform.

– Hosting community health events to increase local trust.

– Participating in national NPA Connects campaigns with pharmaceutical brands to reinforce that your pharmacy is the healthcare hub of your community.

NPA Connects supports independent pharmacies by providing access to effective marketing tools and strategies tailored to their needs.

Pharmacies need marketing to attract new customers, retain loyal patients, and compete with larger chains. Effective marketing increases visibility and encourages repeat business.

Key strategies include local SEO, social media engagement, loyalty programmes, and direct mail campaigns.

NPA Connects provides independent pharmacies with the tools and insights to develop successful marketing strategies.

Your pharmacy’s target customers range accross your local community, this may include:

– Patients managing chronic conditions requiring regular prescriptions.

– Parents looking for healthcare products for their children.

– Elderly customers needing accessible healthcare services.

– Health-conscious consumers interested in wellness products.

Understanding your pharmacy’s audience helps tailor promotions and services. NPA Connects supports members with customer segmentation strategies to maximise engagement.

To attract more patients, pharmacies can:

– Launch direct mail campaigns to promote new services.

– Use social media ads to reach local audiences.

– Improve local search visibility with Google Business Profile.

– Offer convenient services.

NPA Connects provides independent pharmacies with tailored marketing strategies to help grow their customer base.

Increasing pharmacy sales requires:

– Participating in national brand campaigns

– Running seasonal promotions (e.g., flu vaccinations, hay fever treatments).

– Enhancing customer experience with personalised service.

– Using targeted direct mail and email marketing.

NPA Connects offers independent pharmacies expert marketing advice and promotional tools to help increase revenue.

A QR (Quick Response) code is a scannable barcode that directs users to digital content, such as websites, appointment booking pages, or special offers. Pharmacies can use QR codes for marketing by:

– Enabling contactless prescription ordering.

– Sharing digital health resources with customers.

– Promoting in-store discounts and services.

NPA Connects helps independent pharmacies integrate QR codes into their marketing efforts to improve customer engagement, which allows you to understand which households and when your marketing is being engaged with.

Direct mail is a physical marketing tool, such as flyers, brochures, or postcards, sent via post to targeted households. Pharmacies use direct mail to:

– Promote seasonal health services (e.g., flu vaccines, travel service and more).

– Advertise discounts.

-Increase awareness of pharmacy services.

A marketing campaign is a structured strategy designed to promote a product, service, or message to a targeted audience.

NPA Connects provides pharmacies with access to campaign resources, enabling you to utilise multiple marketing channels such as direct mail, social media, and in-store promotions. This ensures consistent messaging across both digital and offline platforms. Independent pharmacies can also access expert guidance through NPA Connects to help plan and execute effective marketing campaigns.

Common pharmacy marketing campaigns include:

– Flu jab promotions during winter months.

– Smoking cessation awareness programmes.

– Discounts on vitamins and wellness products.

Additionally, NPA Connects offers users access to national brand campaigns, creating further opportunities to connect with you local community and expand your reach.